FAQ

You asked we answered. If your question requires more detail or is not listed below, please contact us for more information about choosing the right phone system for your business.

What is VoIP and how does it work?

VoIP, or Voice over IP, refers to voice communications delivered over the Internet, as opposed to the public switch telephone network (PSTN). In the same manner, that your computer turns a typed document into an email that can be transmitted via the Internet, it can also turn voice into data that is transmitted to the call recipients’ phone.

What is an IP PBX?

An IP PBX replaces a premise-based PBX systems. It is an electronic switchboard capable of receiving, routeing, holding, forwarding or manipulating calls over the Internet instead of the conventional PSTN. An IP PBX may be fully automated or can have a live receptionist who routes incoming calls accordingly.

What are the advantages of Hosted VoIP?

A Hosted IP PBX delivers much more efficient call switching and a stronger professional appearance than if everyone in the company were to have their own distinct lines and accounts. It permits calls to be forwarded inside the company and allows for internal voicemail and conferencing capabilities that might have otherwise not been available. Furthermore, a Hosted IP PBX is much more flexible than traditional alternatives, allowing for as many extensions and voicemail boxes as needed, plus total online control and call management.

Since no onsite hardware is necessary, most businesses experience cost savings over more than 50% when compared to traditional methods.

What are things that will affect my VoIP QoS?

Many things can impact Quality of Service. These includes:

  • Dropped packets (too much data arriving on the receiver end too quickly)
  • Packet Delay
  • Jitter (different packets reach the receiver at different times)
  • Out-of-Order Delivery

How am I charged for my services?

The majority of business customers are subject to a standard server setup fee. This includes the initial consultation, system configuration and testing. For complex systems, a greater service fee may apply.

Monthly fees are based on concurrent call paths only – we offer an unlimited amount of lines and extensions.

What is latency and why is it important?

Latency refers to the amount of time it takes for your voice communications to be received by the listener; typically this is expressed in milliseconds. Latency begins to affect phone communications when it exceeds 150 milliseconds each way and becomes unacceptable when it exceeds 450 milliseconds. Our service technicians can help you to better understand how latency affects your specific situation.

Can I Keep My Existing Phone Number?

Yes, LNP, or Local Number Portability, is the process of transferring a user’s current phone number from one telephony providers switching equipment to another telephony providers switching equipment. We can switch your service  quickly and easily while maintaining your current phone number.

How long does the porting process typically take?

While services vary, the porting processing typically takes 10-12 business days once all of the necessary paperwork has been completed.

Our knowledgeable and friendly customer service team are available to assist you 24×7.